RESOURCES

COVID-19 HUB

As the coronavirus (COVID-19) continues to spread, we have developed this area on our website to keep you updated with news across the Federation and NFWI.

Please also refer to the News section of our website for more updates.

Office Closure
With the health and welling of our staff as our main priority, please note our office is now closed and our staff have been furloughed.  Carol Gartrell (Chairman) and Sheena Landgraf (Treasurer) have taken on the administration of the Federation until further notice. If you need to contact us for any reason, please do so by email at sfwi2dr@yahoo.co.uk, and we will endeavour to get back to you as soon as we can.

Telephone
Please do not leave answer machine messages as the system will not retain them for more than a few days, and we do not have remote access, so we will not get your message.

Emails
This the best way to get hold of us as we are able to monitor and reply to emails.

Post
This will be picked up and dealt with as soon as we can get to the office.  How soon this is will depend on when restrictions are lifted.  It might be that once restrictions are lifted then someone can get in and pick up post and arrange banking from home, before we can fully reopen the office.

Finances
Please continue to send us your cheques and paperwork, for both membership subscriptions and any outstanding invoices, so that we can process them as soon as we are able to get into the office.  We recognise that with self-isolation there are problems with getting a second signature so if you are concerned about this we understand if you want to wait until restrictions are lifted to make payment.  If you have made a payment online please ensure you have scanned the supporting  paperwork to us.

Refunds
We have dealt with the refunds for all the events and courses the Surrey Federation had to cancel. Refunds for the NFWI Annual Meeting observers tickets have also been made.  However, there are many applicants where we have not been supplied with bank details, so if you think you are due a refund please email the office with details of the event and how you paid and when the cheque cleared the bank.  If you give your bank name, the account name, sort code and account number a refund can be organised.

If you have been asked to provide bank details, please ensure you have responded as we are unable to process your refund without this information. We thank you for your understanding, and like all of you, we hope normal service is resumed as soon as possible. Please stay safe.

Please remember that when the office can reopen we will have a lot of catching up to do so we may not be able to get back to as soon as you would like. Please bear with us.

SURREY WI NEWS

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